Goods which prove unsuitable may be returned for refund, credit or exchange if
they are returned to ourselves within 7 days of receipt. Subject to the
following conditions:
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Items are returned carriage paid.
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Items are received in a resalable condition.
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Items should be returned unused in their original condition in order to secure
a refund.
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Items are returned complete with all packaging in good condition. (We reserve
the right to levy a charge to replace product packaging which is damaged or
defaced).
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Items returned after 7 days from receipt may be subject to a restocking charge
of not less than 20%.
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Freight charges are non-refundable.
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For free shipping promotions’ the actual free shipping promotion freight
cost Miki Marketing incurred will be deducted from the refund.
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We cannot accept any items which have been specially ordered for you or
manufactured to your specification for return.
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All returns are to be accompanied by the senders name and address, account
number, order reference number (these are found on the invoice), and reason for
return. Please help us to help you.
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We cannot accept responsibility for returned parcels which are undelivered,
please retain your proof of postage etc., you may require it on the event of a
claim with your carrier.
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Merchandise can only be returned when a Return Authorisation Number is issued
by Miki Marketing.
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Any refused shipment sent back to Miki Marketing does not constitue the right
to a refund or credit.
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Miki Marketing are not responsible for any labour charges incurred during
fitment or removal of allegedly faulty (or incorrectly supplied) parts.
Please advise our Customer Service Department of any problems with shortages
or carrier damage within 5 days of receipt. We regret that beyond this
time, due to circumstances beyond our control we may be unable to process your
claim.
THESE POLICIES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
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